Returns

Returns will only be accepted if the item/s being returned are received by us within 30 days of the purchase date. There are no exceptions. 

For us to accept Returns, item/s must be unused, with the tags and in the same condition as received at the time of purchase, preferably in the original packaging. 

To start the return process, send a copy of the email receipt as proof of purchase to customerservice@freeatheart.com.au within 21 days after purchase and we will assist you.The cost of returning an order is the responsibility of the customer except where the item/s is deemed to be defective or damaged. In such cases we will cover the cost of returning the item/s to us.

Returned goods must be sent by registered post.  We do not accept liability for losses or damage during return postage.

Refunds where Applicable

Once your return is received and inspected you will be notified by email confirming your returned order has been received and your refund is approved.

Approved refunds will be processed and automatically applied to your or original method of payment, within 5 (five) working days.

We pride ourselves in providing quality products. All our garments are checked thoroughly at the time they are made and again prior to being shipped to you so we believe you will not return items because of defect or damage. 

 

Sale Items

Please choose sale items carefully as we will happily exchange if the item does not fit but we will not refund sale items.  In the event there is not a size in stock we will issue you with a credit note which is valid for 6 months.  Return of sale items is at the cost of the customer.