Our Returns Policy applies for 30 days.

If 30 days has passed from the time of your purchase, the Returns Policy no longer applies and unfortunately we can’t offer to refund or exchange your purchase.

In order for the Returns Policy to apply the item being returned must be unused, with its tags and in the same condition in which it was received by you at the time of purchase and in the original packaging where possible.

To complete your return, we require a copy of the email receipt as proof of purchase. This must be received by us within 21 days after it was delivered to you.

Refunds (if applicable)

Once your return is received and inspected, you will receive email notification confirming your returned item/s were received and whether your refund has been approved.

If your refund is approved it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 (five) working days.

Exchanges (if applicable)

Items will only be replaced if they are defective, damaged or the wrong size.

We pride ourselves in providing quality products so we ensure all our garments are checked thoroughly at the time they are made and again prior to being shipped to our customers. As a result we do not envisage there will be the need to return items because of defect or damage. That said our aim is to have happy customers so if you believe the item to be damaged or defective then we will be happy to replace it.

Shipping

To return your product please contact us at customerservice@freeatheart.com.au and we will assist you with the process.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale Items

Please choose sale items carefully as we will happily exchange if the item does not fit but we will not refund sale items.  In the event there is not a size in stock we will issue you with a credit to be used at your discretion.